F.A.Q.

Order Processing

Please allow 3-5 days for your order to be dispatched.

For orders that contain autographed items please allow 7-10 days for order processing.

You will receive shipping notification once your order has shipped. 

Shipping will be calculated at checkout.

For order inquiries please contact us via email

Autographed Items

Please note orders placed between April 20th and May 10th will ship week ending May 14th

Autographed items are limited to 40 characters and are personalized with names only. 

No quotes or special requests will be accepted. 

We do not accept personal memorabilia to be autographed.

 

Shipping

COVID-19 USPS Delays

Please note USPS / UPS is experiencing delays in shipping times, once your order has been dispatched you will receive tracking info. Please keep check on USPS / UPS for movement with your order and for any delay updates

Shipping will be calculated at checkout.

All items ship from the USA, some countries impose their own customs, duties and taxes charges. Please note shipping DOES NOT include these charges and you will be responsible for your own countries import costs.

Returns and Cancellations

We hope that you are happy with your purchase but for some reason if you wish to return your item Elviras Bootique has a 14 day return policy, should you wish to return your item please note we don't refund original shipping cost. It is your responsibility to get the item back to us, we are not responsible for lost mail so please make sure you put on adequate postage and tracking on your return. Please allow 7 -10 days for returns / exchanges and refunds to be processed.  

Please see below for items that cannot be returned / exchanged / refunded.

Please follow the info on your packing slip for returns , should you have any questions feel free to email us .

Items that cannot be Returned / Exchanged / Refunded

We DO NOT accept returns / exchanges for autograph items, underwear, phone cases, pet clothing and socks. 

Refunds

PayPal: Please allow 24 hours for PayPal refunds to reach your account once your refund has been processed.

Credit Card: Due to bank processing times please allow 5-7 business days for your refund to reach your account after your refund has been processed.