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FAQs - Shipping, Package Protection, Processing, and Returns

Shipping Policies

Guide Shipping Protection - Package and Shipping Insurance

What is Guide Package Protection?
Guide Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims. To cover your order, make sure Guide Package protection is checked before you place your order at checkout.

How do I file a claim with Guide Package Protection?
If you’ve purchased package protection and need to make a claim, visit https://elvirasbootique.com/package-protection-claim

How do I buy Guide Package Protection?
Guide Package Protection is automatically added to your cart based on the value of your order. You can opt out by unchecking the option in your cart or removing the Guide item from your cart. By deselecting package protection, Elvira's Bootique is not liable for lost, damaged, or stolen items.

What am I covered for?
Guide Package Protection covers lost, damaged, and stolen packages shipped domestically or internationally from our warehouse in the United States. PLEASE NOTE Only the price of the product is covered and shipping cost will not be refunded.

How much does Package Protection cost?
The cost of Guide Package Protection depends on the total value of your order. For cart totals under $100 USD Guide is only $0.98 USD. For cart totals over $100 USD, Guide is 1.5% - 3% of the cart total.

How long before my delivery is classified as lost?
If your parcel hasn't had an updated tracking scan in 5 days, it’s considered lost in transit, and you can make a claim.

What happens if my parcel is stolen / if it says delivered but I haven’t received it?
File a claim as normal at https://elvirasbootique.com/package-protection-claim and Guide will go ahead and process your claim.

How do I get a refund for Guide Package Protection?
If your order is in transit, we are unable to refund Guide Package protection.

How long do I have to file a claim?
30 – 45 days depending on the claim type. This is from the date you placed your order.

General Shipping Information

  • You will receive a shipping notification once your order has shipped. Be sure to check your spam/junk mail for this information.
  • After dispatching your order, we'll provide you with tracking information. Keep tabs on your order's movement and any delay updates via USPS or UPS.
  • Orders Marked Delivered- If an order is marked delivered by a carrier we can not be held responsible for theft/loss of package and will be unable to refund order. 
  • We do not offer USPS shipping options for orders outside of the Domestic USA and Canada.
  • The cost of shipping will be calculated at checkout depending on your selected shipping option.
  • The chosen shipping service reflects only the transit time and does not affect the order processing time.

Address Accuracy Responsibility

  • Ensure that the shipping address entered is accurate. We are not responsible for incorrect shipping addresses, missing apartment information, autofilled errors, or typos.
  • If an incorrect address results in a lost package, we are not liable for the lost package or for the costs associated with reshipping. If you request reshipment, you must wait until the package is returned to our location and cover reshipment fees.

International Taxes and Charges

  • Items ship from the USA; some countries may impose customs duties, taxes, or other import charges. It's crucial to know that shipping costs do not include these charges and you will be responsible for your own country's import costs.
  • If an order is returned to us due to unpaid import charges or brokerage fees, we will deduct any return fees charged to us by the carrier from your product refund. Note that shipping costs won't be refunded since the shipment took place.

Canada UPS

  • Please be aware that UPS charges brokerage fees on ground and standard shipments to Canada based on order value.
  • Brokerage fee details are available on the UPS website; we do not collect these fees.

Order Processing

  • Regular order processing takes 4-5 days, excluding weekends (Mon-Fri). This excludes personalization related to autographed items.
  • For personalized autograph processing, allow for 8-10 weeks.
  • During seasonal peaks, special releases, and other busy times, the processing period may extend to 5-10 days.

Autograph Terms

  • Personalized autographs are limited to name only, with no additional text. Extra text indicated on orders will not be included.
  • Orders containing additional merchandise alongside personalized autographs will ship only when complete, once we receive your autographed item back.
  • No special requests, quotes, or personal memorabilia are accepted for autographs.
  • Autographed items are final sale and non-returnable.

Return Policy

  • Elviras Bootique offers a 14-day return window. We do not refund original shipping costs.
  • Customers are responsible for ensuring the item is returned to us safely, including adequate postage and tracking.
  • Refunds, returns and exchanges are processed within 7-10 days upon receipt.
  • No refund or exchange on Autograph items, items in Collectors Crypt category, underwear, socks, phone cases and pet clothing.

Non-Returnable Items

  • Autograph items, items in Collectors Crypt category, underwear, socks, phone cases and pet clothing are not eligible for return, exchange, or refund.

Seasonal Items Return Policy

  • No returns or exchanges are accepted for non-apparel seasonal items.
  • Seasonal apparel items (excluding underwear, socks, pet clothing) can be exchanged for product credit if returned within 14 days of delivery.

Refund Processing Times

  • PayPal: Refunds can take up to 24 hours to appear in your account once processed.
  • Credit Card: Due to banking processes, refunds via credit card may take 5-7 business days to post after processing.