F.A.Q.

Order Processing

Please allow 4-5 days for regular order processing (this does not include autograph processing) , please note during seasonal, peak and special release items please allow 5-10 days for order processing. 

Orders processing days are Mon-Fri.

You will receive shipping notification once your order has shipped, please be sure to check your junk mail for this.

Shipping will be calculated at checkout.

For order inquiries please contact us via email

Autographed Items

 For orders that contain autographed items please allow 14-20 days for order processing.

Autographed items are personalized with names only. There is no additional text added, if your order has additional text this will not be added.

No quotes or special requests will be accepted. 

We do not accept personal memorabilia to be autographed. 

Do to personalisation we do not accept returns in autographed items.  

Shipping

COVID-19 USPS Delays

Please note USPS / UPS is experiencing delays in shipping times, once your order has been dispatched you will receive tracking info. Please keep check on USPS / UPS for movement with your order and for any delay updates

We DO NOT offer USPS shipping option for orders out-with Domestic USA and Canada.

Shipping will be calculated at checkout based on your chosen shipping option.

CANADA UPS 

Please note UPS does charge brokerage fees on UPS ground and standard shipments for Canada. This is based on order value.

Please see UPS site for brokerage fees as we do not collect these.

Import taxes, duties and handling charges

All items ship from the USA, some countries impose their own customs, duties and tax charges. Please note shipping DOES NOT include these charges and you will be responsible for your own countries import costs.

If your order is refused or returned to us due to unpaid import charges / brokerage fees we will deduct any return fees charged to us from the carrier from your product refund. Note that we will not refund shipping in these circumstances since the product was shipped.

 

Returns and Cancellations

We hope that you are happy with your purchase but for some reason if you wish to return your item Elviras Bootique has a 14 day return policy, should you wish to return your item please note we don't refund original shipping cost. It is your responsibility to get the item back to us, we are not responsible for lost mail so please make sure you put on adequate postage and tracking on your return. Please allow 7 -10 days for returns / exchanges and refunds to be processed.  

Please see below for items that cannot be returned / exchanged / refunded.

Please follow the info on your packing slip for returns , should you have any questions feel free to email us .

Items that cannot be Returned / Exchanged / Refunded

We DO NOT accept returns / exchanges for autograph items, underwear, phone cases, pet clothing, socks and seasonal launches. 

Refunds

PayPal: Please allow 24 hours for PayPal refunds to reach your account once your refund has been processed.

Credit Card: Due to bank processing times please allow 5-7 business days for your refund to reach your account after your refund has been processed.