Shipping and Order Terms

Shipping Protection Coverage Details

Elvira's Bootique shipping protection covers packages against loss or damage under the following circumstances:

Packages Presumed to Be Lost

Tracking Status Delays:

A package is considered "lost" if it has not been reported as "delivered" and:

• Domestic Shipments: 7 days have passed since the last tracking status update.
• International Shipments (including Canada): 20 days have passed since the last tracking status update.

Claims must be filed within 30 days of the last tracking status update.

Elapsed Estimated Delivery Date:

• If 48 hours pass after the carrier’s last estimated delivery date with no updates or delivery, the package is considered "lost."
• Claims must be filed within 30 days of the last tracking status update.

Partially Delivered Orders:

• If your order is shipped in multiple packages and one or more packages do not arrive, the missing packages are considered "lost."
• Claims must be filed within 30 days of the last tracking update ("delivery date").

Note: If a shipment contains multiple items within one package and only some items were delivered (without evidence of tampering), Elvira's Bootique does not consider the package "lost." Please contact customer service at orders@elvirasbootique.com.

Damaged Items

Damaged Goods:

• An item is considered "damaged" if it is unusable upon delivery.
• Customers must provide evidence of the damage via photos or videos.
• Claims must be filed within 30 days of the delivery date.

Exclusions for Manufacturing Defects:

Items with manufacturing defects or pre-shipment markings are not covered under shipping protection. Please contact orders@elvirasbootique.com for assistance.

Stolen Items

Marked “Delivered” But Missing:

• A package is considered "stolen" if it is marked "delivered" but has not been received by the customer.
• Claims may be filed no sooner than 5 days after the "delivery date" to account for misdelivery delays.
• Claims must be filed within 30 days of the "delivery date."

Delivered to the Wrong Address:

• If a package was delivered to the incorrect address despite the customer providing the correct address, it will be considered "stolen."
• Claims may be filed no sooner than 5 days after the "delivery date."
• Claims must be filed within 30 days of the "delivery date."

Exclusions and Limitations

The following situations are excluded from coverage:

• Invalid Address: If an incorrect or incomplete address was provided by the customer.
• Delivery Barriers: Issues caused by restricted access or unavailability of the delivery location.
• Return to Sender: Packages marked as "return to sender" are not covered by shipping protection.

Pre-Shipment and Customs

Pre-Shipment Status:

Orders marked "pre-shipment," "label created," or "shipment information received" are not considered "lost," unless it has been more than 10 days without movement.  

Customs Delays:

If a package is delayed at customs due to incomplete paperwork, unpaid taxes or fees, or restricted items, it is not considered "lost."

Claims Process

To file a claim for shipping issues, customers must complete the following steps:

Send an email to orders@elvirasbootique.com with:

• Name
• Order number
• Contact details (phone and email)
• Information on the shipment issue (e.g., item not arrived, damaged, or missing items).
• Additional details about the issue, including photos and whether reshipment to a different address is requested.

Submit the claim within the required time frames:

• Claims for lost packages: Within 30 days of the last tracking status update.
• Claims for damaged or stolen items: Within 30 days of the delivery date.

Elvira's Bootique reserves the right to deny claims filed outside of these specified time frames.

Miscellaneous Policies

Claims Filed Too Late:

Claims submitted after 30 days from the last tracking update (lost items) or delivery date (damaged/stolen items) will not be eligible for coverage.

Evidence Submission:

Claims for lost, damaged, or stolen items require evidence such as tracking details or multimedia proof (photos, videos, etc.).

If you have questions or need assistance with filing a claim, please contact Elvira's Bootique customer support.

Shipping Policies

General Shipping Information

• You will receive a shipping notification once your order has shipped. Be sure to check your spam/junk mail for this information.
• After dispatching your order, we'll provide you with tracking information. Keep tabs on your order's movement and any delay updates via USPS or UPS.
• Orders Marked Delivered- If an order is marked delivered by a carrier we can not be held responsible for theft/loss of package and will be unable to refund order. 
• We do not offer USPS shipping options for orders outside of the Domestic USA and Canada.
• The cost of shipping will be calculated at checkout depending on your selected shipping option.
• The chosen shipping service reflects only the transit time and does not affect the order processing time.

Address Accuracy Responsibility

• Ensure that the shipping address entered is accurate. We are not responsible for incorrect shipping addresses, missing apartment information, autofilled errors, or typos.
• If an incorrect address results in a lost package, we are not liable for the lost package or for the costs associated with reshipping. If you request reshipment, you must wait until the package is returned to our location and cover reshipment fees.

International Taxes and Charges

• Items ship from the USA; some countries may impose customs duties, taxes, or other import charges. It's crucial to know that shipping costs do not include these charges and you will be responsible for your own country's import costs.
• If an order is returned to us due to unpaid import charges or brokerage fees, we will deduct any return fees charged to us by the carrier from your product refund. Note that shipping costs won't be refunded since the shipment took place.

Canada UPS

• Please be aware that UPS charges brokerage fees on ground and standard shipments to Canada based on order value.
• Brokerage fee details are available on the UPS website; we do not collect these fees.

Order Processing

• Regular order processing takes 4-5 days, excluding weekends (Mon-Fri). This excludes personalization related to autographed items.
• For personalized autograph processing, allow for 8-10 weeks.
• During seasonal peaks, special releases, and other busy times, the processing period may extend to 5-10 days.

Autograph Terms

• Personalized autographs are limited to name only, with no additional text. Extra text indicated on orders will not be included.
• Orders containing additional merchandise alongside personalized autographs will ship only when complete, once we receive your autographed item back.
• No special requests, quotes, or personal memorabilia are accepted for autographs.
• Autographed items are final sale and non-returnable.

Return Policy

• Elviras Bootique offers a 14-day return window. We do not refund original shipping costs.
• Customers are responsible for ensuring the item is returned to us safely, including adequate postage and tracking.
• Refunds, returns and exchanges are processed within 7-10 days upon receipt.
• No refund or exchange on Autograph items, items in Collectors Crypt category, underwear, socks, phone cases and pet clothing.

Non-Returnable Items

• Autograph items, items in Collectors Crypt category, underwear, socks, phone cases and pet clothing are not eligible for return, exchange, or refund.

Seasonal Items Return Policy

• No returns or exchanges are accepted for non-apparel seasonal items.
• Seasonal apparel items (excluding underwear, socks, pet clothing) can be exchanged for product credit if returned within 14 days of delivery.

Refund Processing Times

• PayPal: Refunds can take up to 24 hours to appear in your account once processed.
• Credit Card: Due to banking processes, refunds via credit card may take 5-7 business days to post after processing.